Atelier North is a curated destination for independent fashion, accessories, lifestyle and grooming brands. We partner with designers and makers who share our commitment to quality, craftsmanship and thoughtful design.
What makes Atelier North different?
We focus on discovering independent brands and thoughtfully crafted products that offer something beyond the mainstream. Every brand is carefully selected for its design integrity, quality and unique perspective.
Do you have any physical stores?
Atelier North currently operates exclusively online, allowing us to bring together exceptional independent brands from around the world in one carefully curated destination.
What is so special about the brands and products available through Atelier North?
Our collections feature independent brands that prioritise craftsmanship, originality and responsible production. Many of our partners produce in limited quantities, creating products with lasting value and distinctive character.
How do you choose the brands you stock?
Deliveries
How much does delivery cost?
Shipping costs vary depending on your location and the products in your order. Exact shipping rates are calculated and displayed at checkout before payment.
Do you offer free shipping?
Yes. Free shipping may be available on qualifying orders. Current thresholds and available delivery options are shown at checkout
How long will delivery take?
Delivery times vary depending on your location, the products ordered and the selected shipping service. Estimated delivery times are provided, where possible, at checkout.
Do you deliver internationally?
Our collections feature independent brands that prioritise craftsmanship, originality and responsible production. Many of our partners produce in limited quantities, creating products with lasting value and distinctive character.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes or import fees imposed by local authorities. These charges are the responsibility of the customer unless otherwise stated.
Returns & Cancelations
What is your returns policy?
Eligible items may be returned within the specified 30 days return period, provided they are unworn, unused and returned in their original condition with all packaging and tags intact.
How do I start a return?
To start a return, please visit the orders section of your customer account or visit our Returns Centre or contact our customer support team. We will guide you through the process and provide any necessary instructions.
Are returns free?
Can I exchange an item?
We may be able to facilitate exchanges depending on product availability. Please contact us and we will advise on the best available option.
How long do I have to return an item?
What items cannot be returned?
What condition must returned items be in?
What should I do if I receive the wrong item?
What should I do if I receive a faulty item?
When will I receive my refund?
Once your return has been received and approved, refunds are typically processed within a few working days. Your payment provider may take additional time to complete the transaction.
Gift Cards
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