To start a return, please visit the orders section of your customer account. If an order is eligible for a return you can initiate a one by clicking the return items button. Once initiated simply complete the returns form by giving a returns reason . Finish by clicking send a returns request. Once your request has been processed you will receive a Royal Mail returns label via email.
You can also request a return using a process that has been highlighted directly by an applicable brand partner. If you choose o go down this route, your return may be subject to a different set of conditions.
