Delivery Information

How Delivery Works

Atelier North is a curated marketplace of independent brands. Orders are fulfilled and dispatched directly by each brand.

If your order contains products from multiple brands, your items may:

  • Arrive in separate packages
  • Be delivered on different dates
  • Be shipped by different couriers

Estimated delivery times are displayed on each product page, during checkout and within your order confirmation email.

Deliveries are typically made Monday to Friday, although this may vary depending on the courier and destination.

UK Delivery

Free UK Delivery is available on orders over £150.

For orders below £150, delivery charges vary by brand and are calculated at checkout based on:

  • The brand fulfilling your order
  • The delivery destination
  • The shipping service selected

Where available, individual brand shipping rates and free delivery thresholds can be found within the Shipping section on the relevant product page.

The delivery charges displayed at checkout are the final shipping costs applicable to your order.

International Delivery

Many of our partner brands currently ship to:

  • United Kingdom
  • United States
  • Canada
  • Europe

International shipping availability varies between brands. While we continually review product availability by destination, the most accurate and up-to-date information can be found during checkout.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes or local handling fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Fulfilment Times

Fulfilment times vary by brand and product.

Most brands dispatch orders within 1–2 working days of receiving an order, although some products may require additional processing time.

Orders placed before a brand's daily dispatch cut-off may be shipped the same working day, however same-day dispatch cannot be guaranteed.

Delivery Delays

While we and our partner brands aim to meet all estimated delivery times, delays can occasionally occur due to:

  • Courier disruptions
  • Customs processing
  • Severe weather conditions
  • Peak trading periods

Atelier North and our partner brands are not responsible for delays caused by factors outside our reasonable control.

Tracking Your Order

Where a tracked shipping service is used, tracking information will be provided once your order has been dispatched.