What should I do if I receive the wrong item?

Last updated

If you receive an item that differs from the product you ordered, please contact our customer support team as soon as possible. To help us resolve the issue quickly, please provide your order number along with photographs of the item you received.

Once we have reviewed the information, we will arrange a return and ensure the correct item is sent to you or provide a refund where appropriate.

Please note

  • Please keep all original packaging, tags and documentation until the issue has been resolved. This will help us process your claim as quickly as possible.

Need additional support? Contact our customer support team.

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