Are returns free?

Last updated

Yes. Atelier North offers free returns on eligible items within our 30 day returns window for both refunds and exchanges.

Returns can be requested through our Returns Portal or via the Orders section of your customer account, where you can generate a returns request. As orders are fulfilled directly by our independent brand partners, returned items must be sent back using the label provided where they will be returned to the relevant brand.

Please note

  • Items must be returned unworn, unused and in their original condition with all tags and packaging intact.
  • Some categories, including underwear, swimwear, hosiery, personalised products and certain beauty items, are not eligible for return.

Need additional support? Contact our customer support team.

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